01 Introduction
Ajudan88 takes the privacy of every user very seriously. This Privacy Policy clearly explains how we collect, use, disclose, and protect your personal information when you use our platform, website, and services. This document applies to all users who register, browse, or interact with any part of the Ajudan88 platform.
We operate in accordance with the data protection principles established under Malaysia's Personal Data Protection Act 2010 (PDPA). Every decision involving user data is made with your privacy interests and rights as the top priority.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy which form the entire agreement between you and ajudan88.
02 Personal Data We Collect
Ajudan88 collects various categories of personal data depending on the nature of your interaction with our platform. The following are the types of data we may collect:
How We Collect Your Data
Your data is collected through several key channels: directly from you during the registration process and platform use; automatically via cookies and tracking technologies when you browse our website; and in some cases, from trusted third parties such as identity verification providers for KYC purposes.
03 How We Use Your Personal Data
Ajudan88 uses collected personal data for lawful and transparent purposes. Every use of data is based on a solid legal foundation, whether that is your consent, contractual necessity, legal obligation, or legitimate interests.
- Account Management: Opening, verifying, and maintaining your user account, as well as processing account-related requests.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
- Identity Verification (KYC): Meeting legal obligations to verify user identity in order to prevent fraud and money laundering.
- Service Provision: Enabling access to all platform features including games, sports betting, live casino, and the VIP programme.
- Customer Support: Resolving enquiries, complaints, and assistance requests effectively and in a timely manner.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
- Experience Personalisation: Personalising content, offers, and game recommendations based on your preferences and usage behaviour.
- Marketing Communications: Sending promotions, bonus offers, and the latest updates only with your explicit consent.
- Analytics & Improvement: Understanding how users interact with the platform to improve the overall experience.
- Legal Compliance: Fulfilling reporting and compliance obligations to the relevant authorities.
Ajudan88 will not use your personal data for any other purpose not stated here without first obtaining your renewed consent.
04 Data Sharing & Disclosure
Ajudan88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain situations, we may share your data with the following parties on a legitimate need-to-know basis:
Trusted Service Providers
We work with selected third-party service providers to support platform operations, including payment processors (FPX, DuitNow, Touch 'n Go), identity verification service providers, licensed gaming platform providers, and secure cloud service providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes outlined.
Authorities & Legal Requirements
We may be required by law to disclose certain data to relevant authorities such as the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia, or other law enforcement bodies upon receipt of a valid court order or official directive.
Business Transfer
In the event of any business restructuring, merger, or acquisition, user data may be transferred as part of the business assets. In such situations, users will be notified in advance and equivalent or greater privacy protections will be maintained.
05 Cookies & Tracking Technologies
The ajudan88 website uses cookies and similar tracking technologies to enhance the user experience and collect analytical information. Cookies are small data files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify and resolve issues.
- Functional Cookies: Remembering your preferences such as language, display settings, and login information for ease of use.
- Analytics Cookies: Helping us understand platform usage patterns in aggregate for continuous improvement purposes.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the platform.
06 Security & Data Protection
The security of your personal data is the absolute priority of ajudan88. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, or misuse.
Our Security Measures
- 256-bit SSL Encryption: All communications between your device and our servers are encrypted using industry-standard TLS/SSL protocols.
- Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorized access even if your password is compromised.
- 24/7 Monitoring: A real-time threat detection system monitors all suspicious activity around the clock.
- Regular Security Audits: Penetration testing and independent security audits are conducted regularly by third-party experts.
- Internal Access Controls: Only authorised personnel with a specific business need may access user data, with all access logged and monitored.
While we take all reasonable precautions, no security system can be guaranteed 100% safe. We therefore also encourage you to use a strong password, enable 2FA, and never share your account login credentials with anyone.
07 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Ajudan88:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days and may be subject to a reasonable processing fee.
Right to Rectification
If your personal data is inaccurate, incomplete or outdated, you have the right to request that we correct or update it. You may update your basic information directly through your account settings.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations. Deletion requests may not be fully processed if the account is still active or if there are outstanding financial transactions.
Right to Withdraw Consent
You may withdraw your consent to certain data processing, particularly for marketing purposes, at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
Right to Object
You have the right to object to the processing of your personal data for specific purposes such as direct marketing. Upon receiving a valid objection, we will cease such processing immediately.
To exercise any of the above rights, please contact our data protection team via email at [email protected]. All requests will be subject to identity verification before processing to ensure the security of your data.
08 Data Retention Period
Ajudan88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory requirements. The following are general guidelines for our data retention periods:
- Active Account Data: Retained for the duration of the active account and up to 7 years after account closure for anti-money laundering compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
- KYC Records: Retained for the period stipulated by the relevant regulatory authority, typically no less than 5 years.
- Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
- Analytics Data: Anonymised data is retained indefinitely for service improvement purposes.
- Marketing Data: Retained until you withdraw consent or request deletion.
Once the retention period expires and there is no legal obligation requiring further storage, your data will be securely deleted or anonymised in accordance with our standard procedures.
09 Links to Third-Party Websites
The ajudan88 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the ajudan88 platform and does not cover the privacy practices of any linked external websites or services.
Ajudan88 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information to them.
10 Child Protection
Ajudan88 services are exclusively for users aged 18 years and above only. We do not intentionally collect or process personal data of individuals under the age of 18.
If we find that personal data of underage minors has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered an account on our platform, please contact our support team immediately.
If you are a parent or guardian concerned about your child's use of a gambling platform, please refer to the page Responsible Gaming us for information and available support resources.
11 Privacy Policy Amendments
Ajudan88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements. Any material changes will be communicated to users via:
- Email notification to the address registered with your account.
- A prominent notice at the top of this Privacy Policy page.
- In-platform notification upon your next login after changes take effect.
The latest update date of this Privacy Policy is always displayed at the top of this page. Continued use of the ajudan88 platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy.
12 Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by ajudan88, please contact us through the following channels:
Support Email
[email protected]
Response within 24 business hours
Live Chat
Available 24/7 via the chat icon
at the bottom-right corner of the platform
Help Centre
Visit FAQ page our
for frequently asked questions
Data Protection Officer
[email protected]
Privacy & PDPA enquiries specifically